I have a “friend” who is currently buying the educational version of Adobe Photoshop CS5 (as i recommended) and i have to say I’m not so impressed with the service my friend is getting. So a couple of things to know about getting the educational version
- Its the same as the full version – no features are different
- You cannot upgrade to the next version from an educational one, BUT, you can upgrade an educational version to a full version, and theres a discount there, so it would still work out cheaper than buying the full version
- There is a huge difference in cost – educational version is 200USD and full version is 1700USD – although at the moment they are running xmas discounts.
.. so first my friend sent the student ID to adobe as proof of education – on the card it had HT11 which indicates the fact its a 2011 card – adobe however contacted my friend and said this wasn’t enough – adobe are supposed to take between 1-3 days to process a student request – the request was placed on Monday 21st November. On the friday morning they replied that the student ID wasn’t enough so my friend arranged to have a letter from their university sent the following week.
On saturday 26th adobe mailed my friend to say if they didn’t have ID within 24 hours the order would be cancelled – which is just a pain. A quick mail back and adobe extended this deadline – Thanks Adobe!
On monday 28th November my friend scanned and sent a letter from their university – dated, and confirming that my friend is in full time education. On Friday the 2nd December my friend emailed Adobe to find out whats happening. Â Its now sunday 4th and still my friend has heard nothing. Do students get a lower priority??
The other really annoying thing is that my friend is english, and only speaks english – they posted their messages in english, in the english adobe portal, with their preferences set for english, and ordered the english version of CS5 – and when adobe mailed my friend – they replied in Swedish. Its kind of embarrassing that i recommended they buy this product given the service they are getting.  That said and done my friend can install the trial version and play with that  for a while which is cool. CS5 isn’t cheap, even when its discounted so i would have expected more.
i hope this gets sorted soon.
Update: On 8th December i phoned them – and they were pretty helpful – the first guy investigated the issue and i had to call back a second guy, who initially tried to tell me there was a new order process which i should go and follow… after i said no, that order has taken a couple of weeks already (in a polite but firm manner) , and told him what i wanted, he was most agreeable. Within an hour the order was approved. So kudos for that.